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Kindred Pet Services has made Vetster’s virtual veterinary service available to teams at all 17 of its U.S. resort locations, according to the companies. Kindred employees can also use the service for their own pets at no cost; details such as response times, usage and the partnership’s financial terms were not disclosed.
Kindred Pet Services has made Vetster’s virtual veterinary service available to teams at all 17 of its U.S. pet care resort locations, the companies announced. The partnership gives staff a way to consult licensed veterinarians when health concerns arise for pets staying in their care, while Kindred employees can use Vetster for their own pets at no cost.
Under the program, Kindred teams can connect with veterinarians through Vetster’s secure virtual care platform. The companies say consultations can provide medical advice and treatment plans, and prescriptions where regulations allow. The service is intended to help staff make informed decisions about a pet’s health, including whether an in-person veterinary visit may be needed.
Vetster and Kindred listed concerns that may be addressed virtually, including vomiting, diarrhea, skin and ear issues, minor injuries, allergies and anxiety. The announcement does not say that every concern can be resolved remotely; it describes virtual care as a source of veterinary support, with in-person care potentially needed depending on the animal’s condition.
Kindred operates 17 locations across seven states through five brands: Red Dog Pet Resort, The Ark Pet Spa & Hotel, My Lucky Dog, Alpha Pet Resort and The Yuppy Puppy Pet Spa. Services across the network include boarding, daycare and grooming, with training at select locations. The companies did not disclose financial terms of the partnership.
Veterinary Support During Resort Stays
Pets staying at boarding or daycare facilities are away from their usual home routines and may develop health concerns while their owners are not present. Access to a veterinarian by video or another virtual format may give resort staff a way to seek professional guidance sooner than relying only on an owner’s instructions or waiting for the owner to arrange a consultation.
For pet owners, the announcement offers a defined channel for resort teams to consult a licensed veterinarian when a concern arises. It does not establish that virtual consultations replace emergency services or an animal’s regular veterinarian. The companies say staff can use veterinary advice to decide whether additional in-person care is appropriate. The practical effect will depend on how the service is used and how quickly a veterinarian is available, details the announcement does not provide.
The employee benefit extends the arrangement beyond animals staying at Kindred facilities: staff can access Vetster for their own pets at no cost, according to the announcement. No further details were given about eligibility or the number of consultations covered.
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Kindred’s Seven-State Resort Network
Kindred Pet Services says it operates resorts in Alabama, Massachusetts, Missouri, Ohio, Rhode Island, Tennessee and Virginia. Its locations offer boarding, daycare and grooming under five established business names, with some also offering training. The Vetster program is described as available across all 17 locations, rather than only at a single resort or brand.
Vetster is a virtual pet health platform that connects pet owners with licensed veterinary professionals, according to the company’s description in the announcement. In this partnership, the stated users include Kindred’s pet care teams and employees seeking care for their own pets. The release provides no separate account of how consultations will be arranged at individual resorts or how pet owners will be contacted when a consultation is recommended.
“Pet health and safety is at the heart of everything we do, and pet parents trust us to provide the highest level of care when their pets are with us.”
— Mitch Marrow, CEO of Kindred Pet Services
Service Limits and Access Details
The announcement does not specify consultation hours, expected wait times, staffing arrangements, costs to Kindred, or how often teams may use the service. It also does not explain how pet owners will be notified, whether owners must consent before a consultation, or how veterinary advice will be documented and shared with a pet’s regular clinic.
Virtual care may not be appropriate for every symptom or situation, and the release says prescriptions are available only where regulations allow. The companies have not published outcome data showing whether the program changes treatment times, health outcomes or resort operations. The terms of the no-cost service for Kindred employees, including eligibility and any usage limits, were also not provided.
How the Program Will Operate
The program is already described as available across all 17 Kindred locations; the announcement did not identify a future rollout date or a new milestone. Kindred and Vetster have not said when they might report on usage, response times or results.
Further details from the companies could clarify how staff request consultations, how veterinarians assess cases remotely, and how resorts handle situations requiring an in-person examination or urgent care. Until those details are published, the confirmed scope is access to Vetster’s virtual platform for Kindred teams, plus no-cost access for employees’ own pets, subject to rules that were not specified in the announcement.
Key Questions
Which Kindred locations have access to Vetster?
The companies say the program is available at all 17 Kindred Pet Services locations across seven states.
What can Kindred staff use the virtual veterinary service for?
The announcement lists concerns such as vomiting, diarrhea, skin or ear issues, minor injuries, allergies and anxiety. A veterinarian can advise whether in-person care may be needed; the companies do not say every issue can be handled virtually.
Can Kindred employees use Vetster for their own pets?
Yes. Kindred says employees can access Vetster’s virtual veterinary services for their own pets at no cost. The announcement does not specify eligibility rules or usage limits.
Does virtual care replace an in-person veterinary visit?
The announcement does not present virtual care as a substitute for all in-person treatment. It says the service can help teams decide when additional in-person veterinary care may be needed.
Were the partnership’s costs and service hours disclosed?
No. The companies did not announce financial terms, consultation hours, expected wait times or other operational details.
Source: petsplusmag.com
